Privacy policy

Last Updated: August 12, 2026

At Hush Herbals, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, create an account, subscribe to our newsletter, or contact us.

By using our website or purchasing from Hush Herbals, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

1. Full name
2. Phone number
3. Email address
4. Billing address
5. Shipping address
6. Order and transaction details
7. Payment-related information
8. Account information
9. Product preferences and shopping activity
10. Messages or information you provide when contacting customer support

We may also automatically collect certain technical information, including your IP address, browser type, device information, and how you interact with our website.

2. How We Use Your Information

We may use your information to:

1. Process and fulfill your orders
2. Arrange delivery and shipping
3. Process payments
4. Provide customer support
5. Confirm and communicate order details
6. Manage your account
7. Improve our website, products, and services
8. Personalize your shopping experience
9. Send promotional emails or offers when you have agreed to receive them
10. Prevent fraud and protect the security of our website
11. Comply with applicable legal requirements

We do not use your personal information for purposes unrelated to providing, improving, or promoting our services unless required or permitted by law.

3. Payment Information

Payments made through our website may be processed by third-party payment providers. Hush Herbals does not intentionally store complete payment card information on our own systems.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and provide a better shopping experience.

Cookies may also be used for analytics, advertising, and marketing purposes.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website.

5. Shopify

Our online store is powered by Shopify, which provides the e-commerce platform used to operate our store.

Shopify may process certain personal information in connection with your use of our website, including information required to provide shopping, payment, security, analytics, and other services.

6. Sharing Your Information

We may share necessary personal information with trusted service providers who help us operate our business, including:

1. Shopify and technology providers
2. Payment processors
3. Shipping and delivery partners
4. Website analytics providers
5. Customer support providers
6. Marketing and advertising service providers

We only share information that is reasonably necessary for these services.

We may also disclose information when required by law, legal proceedings, government authorities, or when necessary to protect our rights, customers, website, or business.

7. Marketing Communications

If you subscribe to our newsletter or otherwise provide consent, we may send you information about new products, promotions, offers, and other updates from Hush Herbals.

You can unsubscribe from promotional emails at any time by using the unsubscribe option provided in the email.

Please note that we may still send essential communications related to your orders, account, or transactions.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

For your own protection, please avoid sending sensitive information through unsecured communication channels.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

1. Complete transactions
2. Provide our services
3. Maintain business and customer records
4. Resolve disputes
5. Prevent fraud
6. Comply with legal and regulatory requirements

When information is no longer required, it may be deleted or securely disposed of where appropriate.

10. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or other services.

Hush Herbals is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

11. Children's Privacy

Our website is not intended for children.

We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

12. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the right to:

1. Request access to your personal information
2. Request correction of inaccurate information
3. Request deletion of certain information
4. Opt out of promotional communications
5. Ask questions about how your information is used

To make a privacy-related request, please contact us using the information below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this page periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how Hush Herbals handles your personal information, please contact us:

Hush Herbals
Sargodha, Punjab, Pakistan
Phone: +92 331 4000585
Email: hushh3rbals@gmail.com

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.

Important Note

This Privacy Policy is intended as general website privacy information and should be reviewed against the laws and regulations applicable to your business and customers. If your store uses specific advertising platforms, payment gateways, analytics tools, WhatsApp marketing, Meta Pixel, Google Analytics, or other third-party services, those services should also be accurately reflected in your final policy.