Refund policy

At Hush Herbals, customer satisfaction is important to us. We want you to have a smooth and reliable shopping experience. If you receive a damaged, defective, incorrect, or eligible product and need to request a return or refund, please follow the guidelines below.

1. Return Period

You may request a return or refund within 14 days of receiving your order.

To be eligible for a return:

  1. The product must be unused and unopened.
  2. The product must be in its original packaging.
  3. The product must be in resalable condition.
  4. Proof of purchase or order details must be provided.
  5. The product must not have been damaged due to misuse, improper storage, or handling.

For hygiene and safety reasons, opened or used herbal, personal-care, hair-care, skincare, and wellness products may not be eligible for return.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  1. Used or opened products
  2. Products with damaged or missing original packaging
  3. Sale or clearance items
  4. Promotional or discounted items
  5. Products damaged due to misuse or improper handling
  6. Products returned after the 14-day return period

If you are unsure whether your product qualifies for a return, please contact us before sending it back.

3. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

  1. Your order number
  2. A clear description of the issue
  3. Clear photos of the product
  4. Photos of the packaging and shipping parcel

Our team will review your request and, where applicable, arrange a replacement, return, or refund.

4. Return Process

To request a return, contact our customer support team with your order details.

After your request is reviewed, we will provide instructions regarding the return process if your request is approved.

Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

5. Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed through the original payment method where possible, or through another mutually agreed method.

The time required for a refund to reach your account may vary depending on the payment method or financial institution.

6. Return Shipping

For damaged, defective, or incorrectly delivered products caused by Hush Herbals, we will work with you to resolve the issue and may cover the applicable return or replacement shipping cost.

For returns due to personal preference or reasons unrelated to product damage or an incorrect order, return shipping costs may be the customer's responsibility.

Please contact us before arranging a return so we can confirm the applicable process.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the order may be subject to our standard return policy.

8. Exchanges

Where appropriate, an eligible damaged, defective, or incorrectly delivered product may be replaced with the correct product.

Replacement availability may depend on stock.

9. Important Product Information

For herbal supplements, wellness products, hair-care products, and skincare products, customers should carefully read the product description, ingredients, recommended usage, and precautions before purchasing or using the product.

Individual experiences and results may vary.

10. Contact Us

For return and refund requests, please contact:

Hush Herbals
Phone: 0331-4000585
Email: hushh3rbals@gmail.com

Please include your order number in your message so that we can assist you more quickly.

We appreciate your trust in Hush Herbals and are committed to providing a positive customer experience.